Conflict Resolution & Mediation Skills Workshop
(2 - days)
Who is this for?
Managers, HR professionals, union officers, respect at work, inclusion officers and those wishing to enhance their skills in dealing with sensitive matters.
Anyone wishing to understand the real benefits of Mediation and how it can be embedded in line with other organisational policies and procedures dealing with workplace conflicts and disputes.
What is this workshop about?
This workshop will give you an opportunity to gain a greater insight as to why conflict occurs in the workplace and to equip yourself with practical skills that can be easily applied.
The workshop is designed to enhance your understanding of apparent and hidden causes of conflict in the work place and the importance of resolving them through the principles of mediation.
You’ll also learn how to prevent conflicts escalating into negative and damaging disputes, promoting a culture that moves away from argument towards better dialogue.
What is covered?
The benefits of attending
How is this course delivered?
Through a combination of theoretical insights, practical tools and group exercises, you will be shown how to identify, prevent, manage and resolve conflicts in the workplace.
You will be given the opportunity to practice mediation skills through role play based on actual mediation case studies.
Throughout the workshop there will be the opportunity for discussion, practice and participation in a structured yet relaxed environment.
This course can be delivered on-site, off-site, our training centre, or online.
What is the cost?
£597.00 pp (minimum 8) *Venue costs may apply