What Is Mediation
A process by where an independent third party (the mediator) helps two or more people who are in conflict (the parties) talk about their situation, exchange their concerns and work towards a resolution.
Mediation is flexible and can be tailored to the specific circumstances that best suit the parties.
Does Mediation Work?
All that is needed for mediation to work is a genuine desire of the parties involved in a dispute to want to settle their differences supported by the facilitative skills of the Mediator.
When conflict is managed badly or avoided it can and does lead to resentment which festers and can encourage grudges to develop – not good if you have to work closely with that person.
Left unresolved there is a strong likelihood that the issue will come up again, perhaps under a different guise. As bad feelings are still held this can lead to sabotaging a persons goals and ultimately the organisations aims and objectives.
What Types Of Issues Are Suitable For Mediation
Mediation is particularly useful in the following areas: